Practical Implications of the latest Consumer Protection Act, 2019 upon different Businesses, Corporates & Industries
In the era of digital economy and growing multitude of business transactions, consumer satisfaction and consumer protection are perhaps the two most important concerns for any business or service entity. Gone are the days, when the principle of “caveat emptor” or “buyer beware” used to exist in the society. Now, the consumers are at a pivotal position and their interests are at the forefront in times of changing facets of technology and commerce. In India, the new Consumer Protection Act, 2019 (the 2019 Act/new Act) seeks to replace the three decade old Consumer Protection Act, 1986 with its primary focus...
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